Shelly Toney, HIS #1540
Hearing Instrument Specialist
Shelly P. Toney is a Hearing Instrument Specialist licensed in the state of North Carolina. Shelly is originally from Gastonia, North Carolina and moved to Dallas, North Carolina as a child and currently still resides there. Shelly attended North Gaston High School and Graduated in 2004. After high school, Shelly started to pursue a career in Nursing at Gaston College. In August of 2014 Shelly changed career paths and started with Best Value Hearing as a Patient Care Coordinator.
In 2017 Shelly became fully licensed and started as a Hearing Practitioner. Shelly is very passionate about the impact that hearing has on a patient’s life.
What Shelly loves most about saving hearing lives is when the patients and their families come back and love how they are hearing. Shelly is very focused on patients having a successful outcome with hearing devices.
Outside of saving hearing lives, Shelly loves to travel to the beach and any other spontaneous adventure her husband comes up with. Shelly enjoys spending lots of time with her 4 children. Shelly’s favorite family member is her 4-year-old Boston Terrier, Sadie.
Tracy Duvall, PSC
Patient Service Coordinator
Tracy Duvall is a Patient Service Coordinator. Tracy is a native of Gaston County and moved to Dallas, North Carolina in 2003.Tracy attended Ashbrook High School and Gaston College and started working at Dr. R. Wm. Kelly Jr. DDS, PA office in 1989 as a Front Office Receptionist and moved into the Office Manager position in 1997 until 2005. At that time, she had her second child and decided to be a stay at home mom. In 2010 she began working for Dr. David White Orthodontist Practice as an Orthodontist Assistant until 2015.
Tracy began working in the hearing industry in 2015 and was drawn to the profession because she really enjoys being a part of making a positive impact on other people lives, working with the public and making people smile. What Tracy loves most about saving hearing lives is being a part of changing someone’s life for the better. Tracy strives to give excellent customer service by building relationships with her patients helping them with financing options and educating them through their hearing journey in her everyday work with patients.
Outside of saving hearing lives, Tracy loves hobbies such as dancing, making crafts and spending time with her family.
